HOW CAN I REGISTER?
Patient registration takes place in person or by phone every day during the working hours of individual units of the center. The working hours of the units and telephone numbers are available on the website in the Contact tab.
At the registration point, in addition to determining the date of the service, the patient can obtain information about the services available in the facility, waiting times, forms and dates of enrollment on the waiting list, required documents and referrals needed for admission. In addition, information is provided on the rules for sharing medical records, patient rights and the organization of the facility’s work.
Patient registration may also take place through an attorney.
WHAT IS REQUIRED FOR THE FIRST REGISTRATION?
- ID card – in any case,
- valid proof of insurance, if the entitlement to benefits is not confirmed by the eWUŚ system – in the case of benefits financed from public funds,
- proof of additional entitlements (in the case of benefits financed from public funds, even without prior call by the registration employee),
- referral – issued in accordance with applicable regulations is the basis for entry on the waiting list at the rehabilitation clinic.
The referral should be submitted in person, or the original of the referral should be sent by post no later than 14 days after the date is agreed upon. The date of issue of the referral cannot be later than the date of entering into the queue. Failure to meet these conditions will result in deletion from the waiting list. You can make another appointment by phone. On the basis of one referral, the beneficiary may sign up for one waiting list at one service provider.
WHAT IF EWUŚ LIGHT RED?
If the eWUŚ system does not confirm the right to benefits and no valid proof of insurance on the day of granting the health service, a patient wishing to benefit from publicly funded services may submit a declaration.
on the recipient’s right to healthcare services, according to the formula specified by the Minister of Health, are available at registration. The beneficiary who submitted the above declaration is obliged to inform the registration employee on his own initiative about the change or expiry of the basis for entitlement to free benefits.
HOW MANY TREATMENTS CAN I HAVE A DAY?
Based on the referral, the National Health Fund finances up to 10 treatment days but no more than 5 treatments a day. A referral for physiotherapy treatments may be the basis for the provision of services if it has been registered in the center no later than 30 days from the date of its issuance.
WHAT TO TAKE WITH YOURSELF ON A MEDICAL VISIT?
When coming to the visit, the patient should have with him all the results of diagnostic and imaging tests concerning the disease, ordered by the referring or family doctor, as well as information cards from hospital treatment. Each patient using health care services at the center is required to submit a written declaration of authorization of a specific person to obtain information about their health condition and health services provided to them and to view medical documentation or the lack of such authorization. Before starting the provision of services in the center, a patient using health care services financed by both public and private funds completes the following documents received from the registrar:
- Patient’s declaration – in the case of adult patients
- Caregiver’s declaration – in the case of minors, incapacitated patients or patients with a statutory guardian
- Information clause
CAN I CHOOSE A DOCTOR?
The patient has the right to choose a specialist doctor from among the doctors providing outpatient services, which medical services he will use, as well as the date of the service – from among the available dates, except for the date added due to the patient’s absence.
WHAT TO TAKE WITH YOU FOR PHYSIOTHERAPY TREATMENTS?
Patients come to the treatments in sports clothes and leave their outer clothes in the cloakroom. In all facilities of the center, it is necessary to change shoes for patients who attend physiotherapy treatments. Patients report for treatments without jewelry, watches,
mobile phones. It is recommended to leave valuables at home; the center is not responsible for items owned by patients left in the cloakroom, cabinets or rooms of the center. Patients are required to report to the registration point on the agreed date. For organizational reasons, it is necessary to keep the applications on time. A delay of more than 15 minutes will result in refusal to provide services. A patient who has failed to come to the agreed date of physical treatments twice, without prior notice of his absence, will be removed from the rest of the treatments. A patient coming for physiotherapy treatments signs an order for treatments in the registration before entering the treatments. Regardless of the patients enrolled for a specific hour, emergencies have priority – the order is decided by the doctor or physiotherapist.
WHO IS ELIGIBLE FOR REHABILITATION AT HOME CONDITIONS?
Services in the field of therapeutic rehabilitation financed from public funds provided at home are provided to patients who, due to the inability to move independently, cannot reach service providers providing services on an outpatient basis but require rehabilitation or physiotherapy.
I WANT AN INVOICE…
In the case of individually financed health services, the patient, prior to the commencement of the provision of this service, gets to know the price of the service in force at the facility. The current price list is available in each registration and in the Price list tab. Commercial services are billed separately each month. A patient who wants to receive a VAT invoice for medical services must inform the registration employee about this fact on the day the procedures begin or on the day of the medical visit.
WHAT TO DO IF I CANNOT REGISTER FOR A VISIT OR TREATMENT?
In the event that the patient cannot appear at the agreed date or has resigned from providing healthcare, he/she is obliged to immediately notify the Center of this fact in any available way. In the case of outpatient physical therapy and medical advice not less than 3 hours before the planned procedure or visit. Failure to report the patient for the agreed date of the provision of services results in removal from the waiting list, unless it is probable that the failure to report was due to force majeure. In this case, the patient has the right to reinstate the date. The patient is obliged to submit an application for the reinstatement of the deadline immediately, not later than within 7 days from the date of cessation of the cause of failure to report for the agreed date of providing the service. The patient is notified of the decision in the manner indicated in the application.
IF THE DOCTOR WHO I HAVE PLANNED VISIT FROM FOLLOWS?
In the event of circumstances that could not be foreseen at the time of determining the date of providing the service and that make it impossible to meet it, the patient is informed by the center by phone or in another available way about the change of this date.